What many e-mailers do not realize is how easy it is to come off as blunt, terse or demanding. Even with your every day e-mails it is so very important to make sure that you present yourself with clarity and courtesy.
A simple greeting at the beginning of every e-mail will help you to carry this out. Just add a Hello, (name) or Hi, (name) and your e-mail takes on a completely different tone. If you think about it, you don’t just pick up the phone and start talking without doing the same. I know phone and e-mail are different communication venues, but why should e-mail disregard common courtesy in light of being “informal” (informal is many times code for lazy)?
When you start an e-mail with a question or demand without that greeting softening or framing your request, the tone will be bossy, demanding or easily misunderstood. Have a comment that states a point of view or opinion and without that oh-so-important greeting; you can come off as terse.
Every e-mail you send, should always begin with a proper greeting fitting of the tone you want to relay and proper formality based on your relationship with the person you are e-mailing. By not making this extra effort? the negative impact of your requests or comments could cause those you communicate with to cringe when they see your name in their inbox.
And wouldn’t that be a shame when you can avoid such a reaction by just including a nice little greeting?