I’m still not sure why some find the process of thanking and being thanked something to struggle with. What I can tell you based on the emails sent through NetManners.com and BusinessEmailEtiquette.com? is that folks are uncomfortable with the thanking gig.
Being NetManners is about “every day email etiquette”, that’s what we’ll discuss here today. I’ve discussed thanking quite a bit, a quick search will show articles on every aspect of thanking, when to thank, how to thank, etc. so I won’t rehash all that. Just click here for more on thank you notes and emails.
Now that it is the post Holiday season, I’ve received a handful of emails daily about how to respond to those who send you thank you emails. Do you thank them for the thank you? Do you have to respond? In a word, no. I covered this as well in an article titled Thank You, You’re Welcome, Thank You, You’re Welcome….
Here are some things to think about when receiving a thank you email and whether you should or have to respond:
- No response is necessary unless a questions soliciting a response is? in the thank you. Accept the thank you with a smile!
- Unless you want to use the thank you email as a segue into continuing a conversation — no need to respond.
- Unless there was a specific comment in the thank you email that you wanted to respond to — again no reply is necessary.
It is not a good idea to respond to someone being gracious purely because you “have to”. Your tone will most likely be disingenuous and you risk being misinterpreted by the other side.
We have to remember is that email is about personality and growing relationships. So if you have a chatty personality, hit that reply button and send your response and enjoy the conversation!