The Holidays are in full swing! You can feel it in the air and experience it first hand when you go out even if to just run an errand or do a quick stop at the grocery store. More people, longer lines and, with some, less patience. Your Annual Take a Deep Breath Reminder With the Holidays … [Read more...]
Holiday Hoax Reminder
There are more e-mails being sent around the holidays than ever before. Not to mention that online shopping increases year over year. This past week has been evidence of that! I don't know about you but I was to the point that anything that had Black Friday or Cyber Monday in the title, I just … [Read more...]
Give and Take Corrections with Grace
Do you e-mail websites when something isn't working or when you see a typo? Or are you a site owner that receives corrective e-mails? Being on both sides, I'll share with you some of my experiences. The Proper Way to Handle Corrections I receive e-mails from concerned onliners about how a … [Read more...]
ALL CAPS vs. all lower case
A site visitor writes: I actually just wanted to make a suggestion for the folks who use caps lock because they are unwilling to use the shift key: just leave your whole message in lowercase. It may look a little "casual," but most people will still prefer it over all caps. Just a … [Read more...]
Are You a 2 X 4 in Your E-mails?
I have a saying I use on occasion; "They have the personality of a 2 X 4!" Which in essence means no personality at all. The root of many e-mail misunderstandings stem from not using our extensive language to detail and explain our point of view. And to reflect the desired tone. Not showing any … [Read more...]
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