A site visitor writes: I actually just wanted to make a suggestion for the folks who use caps lock because they are unwilling to use the shift key: just leave your whole message in lowercase. It may look a little "casual," but most people will still prefer it over all caps. Just a … [Read more...]
Are You a 2 X 4 in Your E-mails?
I have a saying I use on occasion; "They have the personality of a 2 X 4!" Which in essence means no personality at all. The root of many e-mail misunderstandings stem from not using our extensive language to detail and explain our point of view. And to reflect the desired tone. Not showing any … [Read more...]
No Nothing E-mails, Really?
I just took a look-see in my Junk folder only to find a two day old e-mail from one of my less than amiable contacts. So I thought it would be a good springboard for a post and to use it as a teachable moment. The little things matter -- a lot! In this case, this particular person has always … [Read more...]
Email Bullies
A site visitor writes: Could you please evaluate this message? The "friend" that sends this states it means nothing to have the ???, !!! and cap letters, but he continues to do it. Sometimes he scares me with these type of communications. What should I do? Jane: Where have you been … [Read more...]
Changing Text Color in Replies
Does anyone you communicate with change the text of their reply to a different color? If so, have you wondered why, or maybe wanted to do the same but weren't sure if that was a good idea? Folks do this so that their replies are obvious. When communicating directly with me however, you really … [Read more...]
Is BCc: Polite?
Did you know if a Sender puts addresses in the BCc: field of an e-mail that there is no way for you to know that? How would you feel if you found out that other unknown contacts are recipients of an email that is visually only appears to be addressed to you? Not good, right? I don't blame … [Read more...]
How to Handle Unasked for DM and Text Requests
We are all so available online. If you have a website, there's a contact form folks can use. Or they see your email address somewhere and send you messages you didn't ask for. Then, there are Direct Messages on social sites and Texts to your phones. Being online we all pretty much … [Read more...]
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