Why is it some folks feel the need to use profanity in their e-mails? There are always other words one can use. Swearing may get attention, but not in a positive way. Communicating in this way only serves to have a negative impact on the perception of the sender. Who they are. What they feel is important. Their level of education.
Just Don’t Swear
I see it in e-mails, on forums, social media and even those who use my contact form here on this site. Who would have thought the topic of e-mail etiquette would get some so riled up!
If you land here, on an e-mail etiquette website, and you do not agree with the concept of using technology properly or communicating with courtesy, why would they then feel the need to contact me using four-letter cuss words? Actually, folks who do this pretty much reinforce the need for a site like this!
Does a profanity laden approach make these type of onliners feel better about themselves? Could be. But I bet they wouldn’t talk that way to anyone face-to-face. I didn’t make up the concept of e-mail etiquette. Intel did that way back in the day. So why “kill the messenger”?
I’m not sure. But what I can tell you is these folks are the minority based on my experience.
Communicate Like an Educated Adult
If you disagree with the opinions or writings of others, you are welcome to let them know. That is part and parcel of being online — comments, feedback, forums, contact forms. But why not communicate based on the issues while having a constructive conversation where ideas and points of view get shared? Now that’s how you do it!
Using profanities is the sign of someone with limited vocabulary and education. When I receive these e-mail, I always shake my head and wonder what it going on in the head of the sender. Why are they so angry? Why are they lashing out so viscerally — about e-mail etiquette. Email Etiquette.
To actually type those words takes a special level of animosity. I wonder how they communicate in the rest of their life. What is behind their negative and many times destructive way of communicating?
You should not take their attacks personally. Know that they must be unhappy and lonely folks to feel the need to take the time to send an e-mail with that type of verbiage.
If you are online, you will run into these types. By hiding behind these screens and name calling the moment they run into a different opinion in some way emboldens them. How sad is that? It becomes clear their point of view is not valid if this is the only way they can communicate their opinions.
When you run into this type of onliner, you have with the opportunity to set an example. If you do feel the need to respond, and keep in mind many times there is no such need – treat them with the level of courtesy they were unable to offer you.
Holding on to anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned.