No Place for Profanity in Emails
Why do some people feel the need to use profanity in their emails? Especially when there are always other words one can use. Swearing may…
The Right Way to Use Ratings and Reviews
I work on many websites that allow customers to leave ratings and/or reviews. Over the years, I’ve witnessed a decline in the proper use of…
When to Send a “Thank You!” Email
This week, I received an inquiry about those “silly Thank-You emails” and how to stop them. Who would have thought that anyone would complain about…
Email Response Time Does Matter. Here’s why.
I am often asked: “What is the rule for how fast you should be responding to emails?” The short answer: As soon as you can….
Jumping to Conclusions in Email
Have you ever heard the saying, “Thou protest too much?” What that saying implies is that by protesting too much about something, you are, in…
Texting Etiquette Tips for 2025
Many of the concepts that apply to email also apply to Texting, Chat, and Instant Messaging (Desktop, Laptop, Tablets, Smart Phones), and vice versa. The…