Do you e-mail websites when something isn't working or when you see a typo? Or are you a site owner that receives corrective e-mails? Being on both sides, I'll share with you some of my experiences. The Proper Way to Handle Corrections I receive e-mails from concerned onliners about how a … [Read more...]
ALL CAPS vs. all lower case
A site visitor writes: I actually just wanted to make a suggestion for the folks who use caps lock because they are unwilling to use the shift key: just leave your whole message in lowercase. It may look a little "casual," but most people will still prefer it over all caps. Just a … [Read more...]
Are You a 2 X 4 in Your E-mails?
I have a saying I use on occasion; "They have the personality of a 2 X 4!" Which in essence means no personality at all. The root of many e-mail misunderstandings stem from not using our extensive language to detail and explain our point of view. And to reflect the desired tone. Not showing any … [Read more...]
No Nothing E-mails, Really?
I just took a look-see in my Junk folder only to find a two day old e-mail from one of my less than amiable contacts. So I thought it would be a good springboard for a post and to use it as a teachable moment. The little things matter -- a lot! In this case, this particular person has always … [Read more...]
Email Bullies
A site visitor writes: Could you please evaluate this message? The "friend" that sends this states it means nothing to have the ???, !!! and cap letters, but he continues to do it. Sometimes he scares me with these type of communications. What should I do? Jane: Where have you been … [Read more...]
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