Do you e-mail websites when something isn't working or when you see a typo? Or are you a site owner that receives corrective e-mails? Being on both sides, I'll share with you some of my experiences. The Proper Way to Handle Corrections I … [Read more...]
ALL CAPS vs. all lower case
A site visitor writes: I actually just wanted to make a suggestion for the folks who use caps lock because they are unwilling to use the shift key: just leave your whole message in lowercase. It may look a little "casual," but most people will still … [Read more...]
Are You a 2 X 4 in Your E-mails?
I have a saying I use on occasion; "They have the personality of a 2 X 4!" Which in essence means no personality at all. The root of many e-mail misunderstandings stem from not using our extensive language to detail and explain our point of view. … [Read more...]
No Nothing E-mails, Really?
I just took a look-see in my Junk folder only to find a two day old e-mail from one of my less than amiable contacts. So I thought it would be a good springboard for a post and to use it as a teachable moment. The little things matter -- a … [Read more...]
Email Bullies
A site visitor writes: Could you please evaluate this message? The "friend" that sends this states it means nothing to have the ???, !!! and cap letters, but he continues to do it. Sometimes he scares me with these type of communications. What … [Read more...]
Changing Text Color in Replies
Does anyone you communicate with change the text of their reply to a different color? If so, have you wondered why, or maybe wanted to do the same but weren't sure if that was a good idea? Folks do this so that their replies are obvious. When … [Read more...]
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