Some think that starting an e-mail with a nice greeting is trivial or unnecessary. Or to include their name and a closing statement is a waste of time. While e-mail is considered informal we still have to be cognizant about how the words we use and how we format them can make a difference in how … [Read more...]
10 Every Day E-mail Etiquette Resolutions for 2017
It's that time of year -- time to make your resolutions. I've been online helping folks for over 20 years now (Wow! Time flies when you are having fun!) and there are still some issues that onliners struggle with or, honestly, refuse to embrace. And some, just need an annual little reminder! So … [Read more...]
What is Expected When You Are Cc’d in an E-mail?
What does Cc: stand for? Back in the stone-age when typewriters were all the rage, carbon paper was used to make an identical copy of the letter betting typed. You would put two pieces of paper with a sheet of carbon paper in-between to type your communication on. The Cc: noted at the bottom of … [Read more...]
E-mail Assumptions = Misunderstandings
I happens every day... assumptions flying all over the place! When it comes to your e-mail activities, you can not, should not, must not assume. Assuming in most cases will cause more harm than good. You "think" you know what the other side is thinking or meant. But do you really? Many times … [Read more...]
A Little E-mail Courtesy Goes a Long Way
Recently, I was whacked with the cold of the century. It was one of the few times since I started my Technology Consulting business over 20 years ago that I did not at the very least check my e-mail on Saturday. I didn't go near my computer on that weekend as just the thought of doing so was … [Read more...]
Are You a Chronic “MeMailer”?
MeMail is all about the sender. Their views, their photos, their discretion, their personality. The term MeMail makes note of the narcissism inherent in our e-mail activities. We are just thinking of "Me" and what we want to do at that moment in time. I don't … [Read more...]
HELP! I Sent an E-mail to the Wrong Person!
Panicked onliners contact me quite regularity asking my advice and help about what they should do after sending an e-mail to the wrong person. "Can I get the e-mail back?" Nope. Once you click Send the e-mail is officially and irretrievably on its way. Comedy of Errors? The last situation … [Read more...]
“Customers” Should E-mail with Clarity
Part of being a good consumer and customer is communicating with clarity in your e-mail communications. When you send questions by e-mail or through a website's contact form that is an opportunity to show what a good customer you are or have the potential to become. Simply because you are the … [Read more...]
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