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HELP! I Sent an Email to the Wrong Person!

Posted on Last Updated: Reading Time: 3 minutes
Undoing Emails to the wrong address.

Panicked online users contact me regularly, asking for advice and help about what they should do after emailing the wrong person.

“Can I get the email back?” Maybe. It depends on your software and setup; even then, it may not be what you think.

How to Unsend an Email in Gmail and Outlook

  • Gmail offers a feature called “Gmail Undo Send,” which allows you to undo your send email action for up to 30 seconds. When Gmail is set to enable Undo Send, it delays sending the email so you can undo it.
  • Microsoft Outlook does contain a “Recall” feature that allows you to recall email messages, but only in certain instances, such as:
  • You have emailed someone (one or multiple people) within your organization.
  • Your organization uses Microsoft Exchange as its email server.
  • The recipient uses Microsoft Outlook (and Outlook is running) and logs on to the server.
  • The recipient hasn’t already read the message.
  • The message hasn’t been moved from the inbox.
  • If one or more of the criteria above are unmet, your message will not be deleted from the receiver’s inbox. Instead, the recipient will see an additional email informing them that you would like to recall the email.

Comedy of Errors?

Otherwise, once you click send, the email is generally irretrievably on its way. The copy on someone else’s mail server is entirely out of your control.

The last situation I was asked about involved typing something not-so-kind about an individual to a friend. The sender inadvertently Cc’d this individual on their diatribe (Poetic justice?). The friend then compounded the issue by hitting “Reply All”. Yikes!

There is nothing you can do when these types of things happen, but grovel and humbly apologize. But only if you are sincere and mean it.

If it involves someone you care about, you’ll need to call them and apologize in person immediately. Then move forward and follow these tips.

Tips to Avoid Sending Emails to the Wrong Address

This situation, which surprisingly happens often, can easily be avoided by following a few simple rules:

  • Do not add any addresses in the To field until after you have composed the message to your satisfaction.
  • Emotional emails should be left in draft until cooler heads prevail.
  • Ignore the Reply to All button altogether; never use it.
  • Do not be a gossip in your email. If you can’t type something nice about someone whose address you do have in your address book, then don’t type anything at all. Talking (in this case, typing) behind someone’s back is just as dishonorable online as it is offline.

You are responsible for deciding how to handle the aftermath. By being sincere and swift in your apology, you can regain some of the trust you lost and address the character flaws your actions exhibited.

Do not offer excuses.

There is no excuse for not paying attention to details. Do the right thing by offering your apology, and then make a point of never being too emotional or too hurried to pay attention to what you are doing again!

101 Email Etiquette Tips PDF

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