The Holidays are in full swing! With that comes the pressure and stress of all the Holiday issues that hit us every year. Visiting in-laws and outlaws, entertaining details, gift buying, business and personal responsibilities colliding, Holiday cards and the list goes on.
That is why every year at this time, I post this Holiday e-mail etiquette reminder…
In my experience many begin to type their e-mails in a more abrupt manner with a tone that is snippy and snotty when they get stressed. Many times this intonation comes from not taking the time to include all those little details we talk about here (greeting, closing, TIA!, proper sentence structure and grammar for starters ).
I see it building. Busy folks, with too much on their plates, whipping off e-mails with their thought or emotion of the moment and neglecting E-mail Etiquette. Contacts sending e-mails that are condescending, dictatorial and some even downright rude all because they have too much on their plate.
Just yesterday I had a site visitor email within moments of ordering one of my eBooks asking if I was a fraud. A fraud? Wow…
No greeting, proper grammar or sentence structure. Where’s my download!? Did you look for the download e-mail in your junk/trash folder? If she had taken the time to read the notes throughout the order process — she would have known how to prevent that and checked there first before insulting me. Not a peep after that. No apology, no thank you.
This is what happens every single year. As things get crazier; people have less patience and type before they think things through.
Keep in my that recipients who are just as stressed out are more inclined to read in-between the lines what isn’t there. You know what happens we assume? Stay away from emotional formatting as it will be amplified!
Being Thoughtful and Considerate Only Takes a Moment
Don’t fall prey to the annual Holiday e-Stress Syndrome. You are better, smarter and more considerate than that! Now is not the time of the year to let your evil-twin take over your e-mail communications because you are feeling rushed, stressed or overburdened. Take a moment, take a breath and clear your head before tapping out emotional e-mails.
Get in the spirit and don’t use the fact you are not face-to-face with the person on the other side of this screen to indulge in narcissistic emotions. Instead, be an example of happiness and good cheer — even if you are having a hectic day.
Let’s have a Happ-e-Holiday Season!