2020 has been one heck of a ride. And we all know that the Holidays can be stressful during a “normal” year. This year we have all kinds of added stress points to have to deal with.
While I’m seeing a bit of a delay in the Holiday kick-off (not as many holiday cards this year as I normally have by now) the Holidays are gearing up. You can feel it in the air and experience it first hand when you go out even if to just run an errand or do a quick stop at the grocery store.
More people are out and about — even with social distancing. It seem folks just want some level of normalcy. And it is the Holidays after all. There are those who are obviously cheery and in the spirit.
I miss seeing people’s smiles, don’t you? Then there are those who are just not happy campers and seem to have less patience. I feel bad for them and give them the benefit of the doubt. None of us know what anyone else is going through.
Your Annual Take a Deep Breath Reminder
With the Holidays comes the pressure and stress of all the holiday related issues that creep up on us every year. This season we have new restrictions and concerns.
Visiting in-laws and outlaws, entertaining details, gift buying, business and personal responsibilities colliding, holiday cards and the list goes on. But everything is different this year.
Stress Filled Emails
Every year, when folks get stressed, it shows in their emails. Some type their emails in a more abrupt manner which relays a blunt tone. It’s nothing personal; they’re just rushed, stressed and running low on time.
Many times this intonation comes from not taking the time to include all those little details we talk about here (greeting, closing, TIA!, proper sentence structure and grammar for starters ). But with things the way they are this year — time to make sure to add those details.
I get it, heck, even I feel overwhelmed depending on the day. Busy folks, with deadlines and responsibilities and new ways of having to do a lot of things. They’re whipping off emails with their thought or emotion of the moment and neglecting to include just the basic common courtesies.
Contacts sending emails that are a little condescending, a tad dictatorial and some even downright rude in tone. All because they have too much on their plate.
Just yesterday I had a site visitor email within moments of ordering one of my eBooks asking if I was a fraud.
I just ordered, where’s my eBook — are you a fraud?
A fraud? Wow…
Turns out they hadn’t whitelisted me (as asked to do on my confirmation page) and their download link was in their spam (promotions) folder.
Make the Time for the Little Email Details
Especially when we are stressed it is the little details that contribute to the persona of who we are. No greeting, proper grammar or sentence structure leaves a poor impression.
SUBJECT: Where’s my download!?!? Did she look for the download email in her junk/trash folder? Apparently not.
If she had taken the time to read the notes throughout the order process she would have known how to prevent that and checked there first before jumping to scold me.
And you just don’t know, by taking the time to be kind, instead of reacting in kind, how you can make a difference in someone’s day. So I responded with courtesy and asked nicely if she checked her junk/spam/trash folders. Also commenting if the copy wasn’t there, to just let me know and I would send another one pronto.
Not a peep after that. No apology; no thank you.
This happens every single year. As things get crazier; people have less patience and type before they think things through. 2020 is that times 10.
With that in mind, also know that recipients who are stressed-out are more inclined to read in-between the lines what isn’t there. You know what happens we assume? That’s why it is wise to refrain from emotional formatting as it will be amplified even more at this sentimental time of year.
Being Thoughtful and Considerate Only Takes a Moment
Don’t fall prey to the annual Holiday e-Stress Syndrome. You are better, smarter and more considerate than that.
Now is not the time of the year to let your evil-twin take over your email communications because you are feeling rushed, stressed or overburdened. Take a moment, take a deep breath and clear your head before tapping out any emotionally sensitive emails.
Instead, be kind and give the benefit of the doubt.
Get in the spirit and don’t use the fact you are not face-to-face with the person on the other side of this screen to indulge in narcissistic emotions. Rather, be an example of happiness and good cheer — even if you feel otherwise.
This year it’s all about each of us helping to lift each other up….