The Holidays are in full swing! You can feel it in the air and experience it first hand when you go out even if to just run an errand or do a quick stop at the grocery store. More people, longer lines and, with some, less patience.
Your Annual Take a Deep Breath Reminder
With the Holidays comes the pressure and stress of all the holiday related issues that creep up on us every year. Visiting in-laws and outlaws, entertaining details, gift buying, business and personal responsibilities colliding, holiday cards and the list goes on.
Every year some will begin to type their e-mails in a more abrupt manner with a tone that is snippy and snotty when they get stressed. It’s nothing personal; they’re just rushed, stressed and running low on time.
Many times this intonation comes from not taking the time to include all those little details we talk about here (greeting, closing, TIA!, proper sentence structure and grammar for starters ).
I get it, heck, even I feel it building by the day! Busy folks, with deadlines and responsibilities, whipping off e-mails with their thought or emotion of the moment and neglecting to include just the basic common courtesies. Contacts sending e-mails that are a little condescending, a tad dictatorial and some even downright rude in tone all because they have too much on their plate.
Just yesterday I had a site visitor email within moments of ordering one of my eBooks asking if I was a fraud.
I just ordered, where’s my eBook — are you a fraud?
A fraud? Wow…
Turns out they hadn’t whitelisted me (as asked to do on my confirmation page) and their download link was in their spam (promotions) folder.
Make the Time for the Little Details!
Especially when we are stressed it is the little details that contribute to the persona of who we are. No greeting, proper grammar or sentence structure. SUBJECT: Where’s my download!?!? Did she look for the download e-mail in your junk/trash folder? If she had taken the time to read the notes throughout the order process — she would have known how to prevent that and checked there first before insulting me. Not a peep after that. No apology, no thank you.
This happens every single year. As things get crazier; people have less patience and type before they think things through.
With that in mind, know that recipients who are also stressed out are more inclined to read in-between the lines what isn’t there. You know what happens we assume? Stay away from emotional formatting as it will be amplified even more at this emotional time of year.
Being Thoughtful and Considerate Only Takes a Moment
Don’t fall prey to the annual Holiday e-Stress Syndrome. You are better, smarter and more considerate than that! Now is not the time of the year to let your evil-twin take over your e-mail communications because you are feeling rushed, stressed or overburdened. Take a moment, take a breath and clear your head before tapping out any emotionally sensitive e-mails.
Instead be kind and give the benefit of the doubt.
Get in the spirit and don’t use the fact you are not face-to-face with the person on the other side of this screen to indulge in narcissistic emotions. Rather, be an example of happiness and good cheer — even if you are having a hectic day.
Let’s have a Happ-e-Holiday Season!