I happens every day… assumptions flying all over the place! When it comes to your email activities, you can not, should not, must not assume. Assuming in most cases will cause more harm than good.
You may that “think” you know what the other side is thinking or meant. But do you really? Many times assumptions are based on our emotions and your relationship with the Sender and not the words typed.
Do you make the following assumptions?
- Assumptions made about what the other side is thinking. Did they state that is what they were thinking? If not, don’t assume.
- Assumptions made as to what type of person is on the other side. Do you know this person well? Even if you do, can you emphatically state you know what they would do or think in any given situation — probably not — so don’t assume.
- Assumptions made about a person’s level of education or intelligence. That’s a tough one — even I do so on occasion and have to put myself in check. Until everyone realizes the power of perception, typo filled, grammatically incorrect, error laden emails will be sent — by otherwise very smart folks!
- Assumptions offered in answer to a query or question that are not correct. Read the question or query completely, entirely, before answering. Read it out loud to be sure — sometimes that helps to clarify the intent and tone.
These are just a few of the areas where I see assumptions taking over to hinder communications and cause misunderstandings.
You do know what happens when you assume? Before you assume — just ask for clarification!