When to Expect an Email Reply?
How soon should you expect a reply to an email?
Should you send another email if you don’t receive a response to your initial inquiry? If so, when? Should you pick up the phone and call or send a text?
Yeah, do that if you want to be really annoying. But if the issue was that important, you probably should have called first, right?
Fast is Not Fast Enough
I’ve had the above happen when I didn’t respond to an email within 30 minutes—30 minutes. Unfortunately, not everyone checks their email every 5 minutes or is available to answer them as quickly as many folks would prefer.
Okay, so let’s get this out there—we aren’t talking about business email response time—we’re talking about personal email conversations. However, we should attempt to respond to incoming personal email within at least a day, no more than two. Promptly responding to emails is simply a courtesy.
Keep In Mind Others’ Schedules…
Remember that sometimes people are busy, away on a trip or vacation, or have computer problems. Maybe your email got mixed up in the spam they received and was accidentally deleted. That does happen.
If you are on @yahoo, @hotmail, or @gmail, you must whitelist your contacts and regularly check your junk/trash folders. Freebie email services are notorious for misidentifying spam. The responses you are looking for could be one of them, and the reason for the appearance of no response.
On the other hand, what if you send something spammy and your email ends up in their junk/trash folder? Things such as having no text in the Subject: field, embedding large graphics, or using all kinds of formatting could trigger spam filters.
As a result, your email will be misidentified as spam. They can’t respond to emails that are not in their inbox.
When Should I Follow Up?
Sending a follow-up is at your discretion and based on the situation. If it is to someone you know who is always online, send a follow-up the next day to ask if everything is okay and show your concern.
Refrain from accusing the other side of ignoring you, as many people do. Instead, sending a quick “just checking in” to see if they received your email should hopefully get you the response you seek.
Still unsure what to do? I have a bunch of articles about email etiquette and response time in my archives for your reference.
