Who Needs E-mail Etiquette? Each and every person who is online using technology — that’s who!
E-mail Etiquette is simply a set of guidelines that help you to:
- Use technology properly so you don’t look as though you are fish out of water and so that you are taken seriously. Don’t make these efforts and you will be perceived as uneducated, lazy and inconsiderate.
- Understand that regardless of how you run your life — e-mail is not all about you and what you are willing to do or not when using it. By having that attitude you show no concern for the person on the other side. Which is simply rude. You need to think about how your e-mail activities and efforts (or lack thereof) will impact those you communicate with.
- Communicate with clarity and courtesy so that you are a pleasure to communicate with so folks don’t cringe when they see your name in their inbox! And, believe me — they do cringe!
There are still a great many online who by virtue of their e-mail activities, are perceived as though they didn’t make it out of grade school. Their e-mails are demanding and terse because they refuse to integrate simple courtesies that only take a moment to include. Mention this to them and all you get is more of the same.
It amazes me in this day and time how resistant people are to acquiring new knowledge and skills. Not to mention almost a visceral reaction to the thought of integrating courtesy into their e-mails. What a shame…
Unfortunately, on a daily basis I have folks e-mail me for assistance who don’t bother to type in full sentences or spell check. No greetings, no “thank you in advance” for your help, no concern as to whether their e-mail is even coherent. They blurt out their questions in all lower case expecting me to take the time to offer my expertise.
I had a site visitor e-mail me just this week with this same dilemma stating she would no longer respond to coworkers who e-mailed her in just this way. I don’t blame her. However, on the job you cannot ignore coworkers — lead by example and show them how to e-mail properly knowing you are doing the right thing. Then have a discussion with your supervisors about integrating e-mail etiquette guidelines and policies so everyone is on the same page!
The fact there are folks who feel courtesy is not important in their e-mails speaks volumes as to their character and what kind of person they are. Nice people take the time, make the time, to be courteous.
For me however, the situation is different being Net [email protected] is a courtesy service. No one pays me to take the time to answer each site inquiry personally. My main gig which is WordPress Consulting and Business Coaching requires my full attention. Taking time away from that to answer inquiries from folks who think that e-mail etiquette doesn’t apply to them takes away from my business. But someone has to do it…
If you are going to e-mail an E-mail Etiquette Website — you need to be on your best behavior. If you send me an e-mail that looks like it is written by someone who doesn’t care, who looks lazy and uneducated, I have to respond. Not because I “have to” but because that’s what I am here to do. Share information on this important topic so that you can offer the best impression possible. But, don’t get upset when I answer the questions posed as well and offer additional E-mail Etiquette suggestions!