E-mail makes it so much easier to make accusations or assumptions. I receive several emails every day containing comments or claims that I know the very same folks would not say to my face. Being behind these screens makes … [Read more...]
Expectations When Cc:’d
What should you expect from those you Cc: on an email? If you are the one who is Cc:'d on a email what are you required to do? Cc:'ing is a way of informing others of a communication or information that may in some way need … [Read more...]
E-mail Support Ticket Etiquette
First, let's define the word support so we are all on the same page: SUPPORT:n. something providing immaterial help to a person or cause or interest; supporting structure that holds up or provides a foundation; give moral … [Read more...]
E-mail Forwarding Reflects on You!
With every email that I send, I know that it could be forwarded to others without my knowledge. Even though you should never forward an email sent to you to a third-party without the original Sender's permission, the fact is … [Read more...]
The Subject IS the Subject
We all scan our inboxes looking to the Subject: field to decide what emails we will spend our time on. That's why it is so important to make sure your Subject: field represents the content and context of your email. Here are … [Read more...]
E-mail Tone is Critical!
Today, I'll start with a quote to make an important point that all too many do not consider: Remember that the tone of your voice often conveys more accurately what is in your mind than do your words. ~ Napoleon Hill There … [Read more...]
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