Pretty much every day I get emails that cause me to shake my head in disbelief. I read them and think that if someone spoke to me -- in person, in that way -- there would be trouble. But of course, they probably … [Read more...]

I read a recent study that reflected over 50% of businesses still do not offer any sort of E-mail Etiquette Training!? Many employees, customer service reps and business owners themselves seem lost when it comes to? … [Read more...]

Technology can be frustrating. Especially if you are not "in that world" many of the terms can seem like a foreign language! Below are some of the terms you may run into that can help you better understand what … [Read more...]