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They’re Not Replying!

Are your emails being ignored?

So many onliners believe they are being ignored due to not receiving replies to their emails. I get asked about this more than any other topic. “What do I do? They’re not replying!”

There will be times when no reply is necessary or should be expected. Then there are times where you probably are being ignored. Here are a few of the questions I get asked:

  • If someone expects a reply to an email, should that be stated in the email?

    Not necessarily. When the time is taken to send you an email, common courtesy dictates that you respond on a timely basis. Not responding because the sender didn’t specifically ask you to can be perceived as ignoring the sender.

  • What about if there is nothing to comment on or add to the conversation?

    This is when you use your discretion. You know best if a reply, even just acknowledging or thank the sender for the communication, is the right thing to do. But, on the other hand, responding promptly, even if to send a “Thank You for the info. Hope you are doing well!” helps build relationships and avoid misunderstandings.

  • What about general informative emails that have been addressed to a large group for informational purposes?

    No need to respond unless your input is specifically requested or if you have something important to bring to the sender’s attention about the topic(s) at hand. And, when you do, be sure to reply only to the sender (do not Reply to All).

Implications of Not Replying

I was asked just this week if there are emails I don’t respond to. There are. I don’t react to forwarded jokes, forward to all your friends, or any email forwarded to me without the sender adding a specific message to me about why they felt I would find the forward interesting.

My advice is to take the time to reply promptly to onliners who are essential to you so they will respond in kind. Ensuring that the emails you send reflect the courtesy and clarity to garner the replies you desire is all that is in your control to control.

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