Quick Tip = Use Discretion in Your Emails
I have received several emails requesting my advice and assistance on how to avoid email misunderstandings. That’s an easy one — use more discretion. While…
Email: Men vs. Women?
Is there a difference between men and women when it comes to using email to communicate? An email came in from a site visitor asking:…
No Place for Profanity in Emails
Why do some people feel the need to use profanity in their emails? Especially when there are always other words one can use. Swearing may…
The Right Way to Use Ratings and Reviews
I work on many websites that allow customers to leave ratings and/or reviews. Over the years, I’ve witnessed a decline in the proper use of…
To Greet or Not To Greet in Emails
With more emails being exchanged than ever, several kind readers have emailed me on the topic of whether incorporating a greeting in your emails is…
No Email Response Can Be a Response
Every survey I take or when the topic comes up points to the fact that pretty much everyone’s pet peeve is a lack of response…