E-mail makes it so much easier to make accusations or assumptions. I receive several e-mails every day containing comments or claims that I know the very same folks would not say to my face. Being behind these screens makes it so much easier to type what is not true or nice because you don't have … [Read more...]
E-mail Tone is Critical!
Today, I'll start with a quote to make an important point that all too many do not consider: Remember that the tone of your voice often conveys more accurately what is in your mind than do your words. ~ Napoleon Hill There isn't much Mr. Hill said that I don't agree with. A very wise man was … [Read more...]
E-mail Responses Can Harm or Build Relationships
Being so many of us are doing business online and technology has become tightly integrated into our business activities and tools, e-mail is one of your primary relationship building tools. Showing courtesy, taking time to be thoughtful and ensuring clarity in your communications helps to build … [Read more...]
Disowning Over E-mail Etiquette?
A site visitor writes: I think your site is very helpful; so helpful in fact that I sent my own Mom to your site because all of her emails were coming across as very hostile in their appearance, although not in subject. Although your site is in excellent taste and I was extremely well meaning, … [Read more...]
Asking for Help Via E-mail
Technology can frustrate even the most experienced of us. Whether it be e-mail issues, Web site issues, order concerns or follow-ups, whenever you are asking someone to be of assistance, it is best you do so humbly and with courtesy. Yes, you can do whatever you want but be aware that by not … [Read more...]
E-mail Etiquette is a Choice
From the moment you get up in the morning; you make choices. What to wear, what to eat -- what you have to do and when. You make choices when it comes to how you email. Do you choose to be courteous? Do you choose to follow proper practices? Do you reflect consideration for the other side? Do … [Read more...]
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