Misunderstandings abound in e-mail. I've done that myself. You read an e-mail to find the Sender is either rude or insulting. Or they neglected to read your previous response and make claims they otherwise probably wouldn't have -- if they had … [Read more...]
e-Tattling @ Work
Has this happened to you where you found yourself involved in an e-tattling situation? This is where one coworker e-mails another coworker with a request. When that request is not responded to fast enough, declined or challenged that's when the … [Read more...]
Don’t Fall Prey to Holiday e-Stress Syndrome
The Holidays are in full swing! You can feel it in the air and experience it first hand when you go out even if to just run an errand or do a quick stop at the grocery store. More people, longer lines and, with some, less patience. Your Annual … [Read more...]
Give and Take Corrections with Grace
Do you e-mail websites when something isn't working or when you see a typo? Or are you a site owner that receives corrective e-mails? Being on both sides, I'll share with you some of my experiences. The Proper Way to Handle Corrections I … [Read more...]
No Nothing E-mails, Really?
I just took a look-see in my Junk folder only to find a two day old e-mail from one of my less than amiable contacts. So I thought it would be a good springboard for a post and to use it as a teachable moment. The little things matter -- a … [Read more...]
Email Bullies
A site visitor writes: Could you please evaluate this message? The "friend" that sends this states it means nothing to have the ???, !!! and cap letters, but he continues to do it. Sometimes he scares me with these type of communications. What … [Read more...]
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