How to Handle Email Arguments
Email “Gunfights” Gunfights usually end when there is only one person left standing. Unfortunately, it…
Customers Should Email with Courtesy and Clarity
Good customers communicate with courtesy and clarity in their email communications. When you send questions…
“That is Not What I Meant” Doesn’t Cut it!
You are what you type; you are the words you choose to use. Know that what you type will be taken at it’s face value by the other side — that they will take you at your word(s).
If You Wouldn’t Say It To Their Face…
Amazing how bold onliners are while safely hiding behind these screens! The lack of face-to-face contact makes them bolder than they normally would be allowing them to type in a manner in which they wouldn’t dare speak.
2 Tips to Avoid Email Misunderstandings
Did you know that most misunderstandings could be easily avoided if one side or the…
HELP! I Sent an Email to the Wrong Person!
Panicked onliners contact me quite regularly, asking for advice and help about what they should…