Why No Email Etiquette Training?
A study reflected that over 50% of businesses still do not offer email etiquette training. As a result, many employees, customer service reps, and business…
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“That is Not What I Meant” Doesn’t Cut it!
You are what you type; you are the words you choose to use. Know that what you type will be taken at it’s face value by the other side — that they will take you at your word(s).
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If You Wouldn’t Say It To Their Face…
Amazing how bold onliners are while safely hiding behind these screens! The lack of face-to-face contact makes them bolder than they normally would be allowing them to type in a manner in which they wouldn’t dare speak.
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2 Tips to Avoid Email Misunderstandings
Did you know that most misunderstandings could be easily avoided if one side or the other did not: Do. Not. Assume. Here’s a classic… What…
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HELP! I Sent an Email to the Wrong Person!
Panicked onliners contact me regularly, asking for advice and help about what they should do after emailing the wrong person. “Can I get the email…
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Are Your Emails Perceived as Terse?
Many emailers do not realize how easy it is to come off as blunt, terse, or demanding. So what happens is you type a couple…
