Why was Netiquette (Email Etiquette) invented?
Recently, a site visitor emailed asking why I felt the “need” to invent Netiquette (giving me too much credit). Who was I to tell anyone…
e-Tattling @ Work
Have you found yourself involved in an e-tattling situation? E-tattling occurs when one coworker emails another coworker with a request. When that request does not…
Are You Getting Email Returns? Here’s Why…
Ever had an email “bounceback” and wondered why? There is a specific protocol to inform you when messages do not (for many reasons) make it…
5 Personal Away Message Basics
Some think away messages, also known as auto-responders, are only for business — not true. You can certainly have away notifications for personal contacts so…
What Does Your Email Address Say About You?
One tool that is critical to any online enterprise, especially for start ups or one-man-shops, is your email address. Your email address is what the recipient first sees when your email address lands in their inbox.
Email Etiquette, Customers and Customer Service
Email Etiquette is not for customer service reps alone. It is also applies to those requesting customer service. Both sides have equal responsibility in ensuring the conversation concludes to their satisfaction.