5 Personal Away Message Basics
Some think away messages, also known as auto-responders, are only for business — not true. You can certainly have away notifications for personal contacts so…
What Does Your Email Address Say About You?
One tool that is critical to any online enterprise, especially for start ups or one-man-shops, is your email address. Your email address is what the recipient first sees when your email address lands in their inbox.
Email Etiquette, Customers and Customer Service
Email Etiquette is not for customer service reps alone. It is also applies to those requesting customer service. Both sides have equal responsibility in ensuring the conversation concludes to their satisfaction.
No Sign-Off? No Big Deal?
It’s common to whip off an email with a question or thought and click send. If you can send a text like that, why not…
Stay Away from Sarcasm in Email
Sarcasm is something that can easily cause misunderstandings in the offline world. Online makes sarcasm even more difficult. You lose that eye contact, body language,…
5 Live Chat Guidelines Consumers Should Practice
With more folks than ever turning to online for pretty much everything, we are increasingly taking advantage of live chat features. Consequently, there are some…