Subscribe and Unsubscribe Etiquette?
Email Etiquette has everything to do with courtesy. This means taking the time and paying…
Email Forwards: Invasion of Privacy?
Yes. Yes, it is! Whoever sent that forwarded email should have redacted/removed all of their…
How to Handle Email Arguments
Email “Gunfights” Gunfights usually end when there is only one person left standing. Unfortunately, it…
What is Expected When You Are Cc’d in an Email?
What does Cc: stand for? In the stone age, when typewriters were all the rage,…
Don’t Trust Online Strangers Who Act Like Friends
In general, folks are too trusting. When online, you should be the polar opposite. Don’t…
Customers Should Email with Courtesy and Clarity
Good customers communicate with courtesy and clarity in their email communications. When you send questions…