Now that the job market seems to be heating up, I've dusted off and put some new polish on this oldie but goody post! Correct Approach for Online Employment Inquiries When I get a job inquiry addressed as "Dear Sir/Madam" in any e-mail, I know the Sender is, well, lazy. How do I know this? … [Read more...]
Take Caution When Posting Your Holiday Plans
A little reminder posted for you each Holiday Season! At this time of year many folks make plans to go away for the Holidays or are using up vacation time which means they will not be available by e-mail or to participate in their social networks. So, we engage our vacation messages or away … [Read more...]
Don’t Kid Yourself: E-mail Etiquette = Courtesy
Recently, I've noticed a trend of incoming commentary pushing back against e-mail etiquette. From one-liner e-mails with no greetings: "...e-mail after all is only extended IM." Or, even comments about: "...why take the time to type all this ancillary 'nicey' stuff? Just type what you mean and … [Read more...]
Apology by E-mail?
"Is it O.K. to send an apology by e-mail, should you pick up the phone or should it be handwritten?" Apologies are never easy. Apologizing means you are admitting a fault, wrong decision, mistake or lack of proper judgement. It takes real character to admit when you are wrong. It takes a heap of … [Read more...]
Are You Getting E-mail Returns? Here’s Why…
Undeliverable error messages are the protocol in place to let you know when messages sent do not (for many reasons) make it to the intended recipient. You want to become familiar with how these messages relay exactly what the problem is. What causes you to get these messages? User gave incorrect … [Read more...]
We All Make E-mail Mistakes, Right?
This difference between onliners is how each handles their errors in judgment or oversights as well as those of others (READ: Give and Take Corrections with Grace) once we discover they have been made. With e-mail in particular, the biggest mistake made is simply not paying attention to what you … [Read more...]
How to Handle E-mail Mis-sends
A site visitor writes: I was wondering if you had any advice about the best thing to do when you accidentally "mis-send" an email to the wrong person--whether it's embarrassing, like a complaint meant for a co-worker that you inadvertently send to your boss, or something more simple, like hitting … [Read more...]