Email Chat & Support Ticket Etiquette
Having been on both sides of chat and support ticket requests, I can speak from experience that how you communicate can make a huge difference…
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Email is Not All About You
Many folks don’t think about the other side when they email — they just want a response. Unfortunately, because it is typical for the other…
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What the Heck is Lurking?
Lurking is the online term for staying in the background and watching before participating. It sounds sneaky, right? But it isn’t! It is a smart…
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Are You or Do You Know a Chronic “MeMailer”?
What is a MeMailer? It is a nickname that I’ve used to describe some emailers. Basically, MeMail is all about the sender: their views, their…
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Forwarding Other’s Emails: Legality and Ethics
Site visitors frequently request guidance on forwarding emails, especially when forwarding emails written by others. Yes, yes, and yes! Do Not Forward Emails Without Permission…
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Take the Time to Read the TOS
TOS = Terms of Service I know, they are a mile long with teeny-weenie type filled with legal mumbo-jumbo. That’s why most of us don’t…
