The holidays are behind us once again. Phew! I don't know about you but this year's holidays seemed even more commercial than ever. After being sold to for months, at this time of year I am look forward to getting back into my regular predictable "plannable" schedule. Thank You Note Time As I … [Read more...]
Give and Take Corrections with Grace
Do you e-mail websites when something isn't working or when you see a typo? Or are you a site owner that receives corrective e-mails? Being on both sides, I'll share with you some of my experiences. The Proper Way to Handle Corrections I receive e-mails from concerned onliners about how a … [Read more...]
No Nothing E-mails, Really?
I just took a look-see in my Junk folder only to find a two day old e-mail from one of my less than amiable contacts. So I thought it would be a good springboard for a post and to use it as a teachable moment. The little things matter -- a lot! In this case, this particular person has always … [Read more...]
The E-mail Etiquette Resistance?
Today I'm just going to write off-the-cuff about an e-mail I received. Resistance is a word bandied around quite a bit lately. I actually received an e-mail letting me know that the person was part of "the e-mail etiquette resistance". Who knew? They went on to say that I should just … [Read more...]
Are You the E-mail Initiator?
Do you have acquaintances where you are the one who always initiates contact? Are there certain people where the only time you get an e-mail from them is when they are responding to your e-mails? Should you continue to always be the one to make the first move? Hey! It's me -- again! I can … [Read more...]
When Are Email Apologies Insincere?
"I apologize in advance..."? Have you ever experienced someone apologizing while they are doing the very thing they are apologizing for? Is an email apology sincere if you are doing something you know could be a problem to start with but you're doing it anyway -- with your apologies? "I'm … [Read more...]
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