Do You Hijack Others’ Emails?
If you do, stop it. A bad habit that seems to pop up occasionally is replying to all the recipients of an email sent to…
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Discretion and Email Communications
“How can the average user know what is the right thing to do when it comes to their email habits?”
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Why Don’t People Reply to Emails?
This is a topic I get asked about—a lot. The natural inclination is to think, “They don’t want to hear from me” or “They are…
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Email Etiquette, Customers, and Customer Service
Email Etiquette is not for customer service reps alone. It is also applies to those requesting customer service. Both sides have equal responsibility in ensuring the conversation concludes to their satisfaction.
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Emailing Questions Before Looking & Reading
This little rant will be understood by those with multiple websites they need to keep on top of. However, even if you have only one…
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Email Details, Guidelines, and Rules Matter
When I started promoting email etiquette to my clients in 1995, I saw that most online users did not realize the power of the written…
