The Right Way to Use Ratings and Reviews
I work on many websites that allow customers to leave ratings and/or reviews. Over the years, I’ve witnessed a decline in the proper use of…
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To Greet or Not To Greet in Emails
With more emails being exchanged than ever, several kind readers have emailed me on the topic of whether incorporating a greeting in your emails is…
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No Email Response Can Be a Response
Every survey I take or when the topic comes up points to the fact that pretty much everyone’s pet peeve is a lack of response…
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A Note to Parents About Email Etiquette and Politeness
Politeness is “behavior that is respectful and considerate of other people.” That’s pretty much email etiquette in a nutshell. “Respectful and considerate for other people”…
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10 Quick Everyday Email Etiquette Tips for the New Year
At this time of year, it is natural to look forward to the new year and think about what we can improve upon. After helping…
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Let’s Talk about Holiday Email Attachments
This time of year gets crazy with attachments. Hosts send large PDF invitations to their guests, families send update letters, and excited friends share their…
