What should you expect from those you Cc: on an e-mail? If you are the one who is Cc:'d on a e-mail what are you required to do? Cc:'ing is a way of informing others of a communication or information that may in some way need their attention or … [Read more...]
Ask Before Forwarding E-mails
I am regularly asked for guidance when it comes to forwarding emails written by others. Should you ask the sender if it is okay to forward an e-mail they sent privately to you? A resounding YES! Common courtesy alone would dictate you don't forward … [Read more...]
E-mail and Grammar
E-mail is simply communicating with the written word, right? We are not born with these skills or education. We acquire our writing skills as we go through grade school for the basics, high school for more instruction and more so for those who go on … [Read more...]
E-mail Support Ticket Etiquette
First, let's define the word support so we are all on the same page: SUPPORT:n. something providing immaterial help to a person or cause or interest; supporting structure that holds up or provides a foundation; give moral or psychological … [Read more...]
E-mail Forwarding Reflects on You!
With every e-mail that I send, I know that it could be forwarded to others without my knowledge. Even though you should never forward an e-mail sent to you to a third-party without the original Sender's permission, the fact is people do it all the … [Read more...]
The Subject IS the Subject
We all scan our inboxes looking to the Subject: field to decide what e-mails we will spend our time on. That's why it is so important to make sure your Subject: field represents the content and context of your e-mail. Here are some tips to make sure … [Read more...]
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