Unfortunately, "not working" doesn't give your provider much to go on to figure out what is going on. E-mail isn't always instantaneous. Nor is it as zippy as you may like 24/7, 365. There will be hiccups or slowdowns. Sometimes there are geographic issues that cause a certain area of the … [Read more...]
Stop Forwarding Me Emails!
The topic of unwanted forwarded emails is one which I get contacted about all the time. This week three requests on the topic. Please advise a nice way of asking them to stop forwarding me all those [jokes, political commentary, feel good, chain] e-mails. Everyone knows a nice way -- saying … [Read more...]
Do You Send E-mails with Blank Subject Fields?
We all agree we are sick and tired of spam, right? Even with the greatest spam filters, we still have to review our spam/junk folders to find those legit messages that get caught in the spam trap. (Check out my article Simple Tips on How to Deal with Spam.) Once each day I go through my spam … [Read more...]
Sad Commentary: Lack of Courtesy and Civility Online
The fact you are reading my Blog shows you care about E-mail Etiquette and Netiquette and have an interest in "communicating with knowledge, understanding and courtesy." That's my tagline -- but maybe I should add a another word. Civility. Civility is not about dousing strongly held views. … [Read more...]
Do You E-mail and Surf on Company Time?
Do you forward jokes to coworkers on company time? Surf the Web for non-job related info or a recipe for tonight's dinner? Do you e-mail friends and family members from work using your company e-mail address? Oh, oh... If you are honest, you'd admit you do. I mean, who doesn't? If … [Read more...]
When Are Email Apologies Insincere?
"I apologize in advance..."? Have you ever experienced someone apologizing while they are doing the very thing they are apologizing for? Is an email apology sincere if you are doing something you know could be a problem to start with but you're doing it anyway -- with your apologies? "I'm … [Read more...]
Emailing Group Members You Don’t Know
Groups are great places to share experiences and have conversations with those of like minds. I am a member of several groups (and forums) related to my consulting business. The best ones, by far, are the groups that have a zero tolerance policy for spammers or attentions seekers. Emailing … [Read more...]
The Subject: Field is for the Subject!
Proper Subject Field Use A site visitor emailed me about a person they communicate with who puts the entire content of their email in the Subject: field. They use the Subject filed for long winded questions or statements. If you open the email -- nothing there. What doesn't this mean? … [Read more...]
Email Subject Field Attention Getters
Are you looking for the proper way to help your emails stand out in the other side's inbox that for hot issues or that you need further assistance (asking for help, needing a response, clarification)? First let me reiterate that when conversations get "hot", I always recommend that you first … [Read more...]
Emphasis: Red Means Red!
It is very common for me to get e-mails asking what a sender meant by having only certain text in their e-mail purposely changed to red. This week three e-mails to be exact. So let's cover this again! Red is an aggressive color. The term "seeing red" means that someone is mad or so upset that … [Read more...]
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