You send an email and shortly thereafter you get a response: "Thank you!". Do you respond? Do you have to respond? Depends on the relationship and your reason for responding. I am a huge proponent of taking the time to … [Read more...]
Email: Men vs. Women?
Is there a difference between men and women when it comes to using email to communicate? An email came in from a site visitor asking: Why is it that men seem more curt and direct in emails? Is that a "man thing"? This … [Read more...]
No Place for Profanity in Emails
Why is it some folks feel the need to use profanity in their emails? There are always other words one can use. Swearing may get attention, but not in a positive way. Communicating in this way only serves to have a … [Read more...]
Email Alert: Getting the Email You Want and Visa Versa
Sick of spam? Who isn't? That's why ISPs and service providers are doing their darndest to decrease the amount of junk email that lands in our inboxes. With that comes false-positives. The "deliverability" of your … [Read more...]
The Right Way to Use Ratings and Reviews
I work on many websites, and have a few of my own, that offer the ability for customers to leave a rating and/or a review. Over the years, I've witnessed a degradation of using the review process properly. When a website … [Read more...]
When to Send a “Thank You!” Email
This week I received an inquiry about those "silly Thank You emails" and how to make them stop. Who would have thought that one would complain about being thanked. Well it's happening -- more often than you may think. … [Read more...]
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