Stay Away from Sarcasm in Email
Sarcasm is something that can easily cause misunderstandings in the offline world. Online makes sarcasm even more difficult. You lose that eye contact, body language,…
5 Live Chat Guidelines Consumers Should Practice
With more folks than ever turning to online for pretty much everything, we are increasingly taking advantage of live chat features. Consequently, there are some…
What is an email Return Receipt (RR), and how do you use it properly?
This morning I had an email from a business guy asking about how and when one should use Return Receipts (RR) due one of his associates making this request with every single email that they sent.
Quick Subject Field Tips
When you open your inbox, you first look at who the emails are from. Next, as we scan, we look to the Subject: field to…
Understanding Undeliverable Emails
Undeliverable error messages are the protocol in place to let you know when messages sent do not (for many different reasons) make it to the intended recipient. You want to become familiar with how these messages relay exactly what the problem is.
Internet Terms
Technology can be frustrating. Especially if you are not “in the technology world,” many terms can seem like a foreign language! Below are some of…