Customers Should Email with Courtesy and Clarity
Good customers communicate with courtesy and clarity in their email communications. When you send questions by email or through a website’s contact form, that is…
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Are Friends Forwarding Your IMs & Text Messages?
Forwarding of any content without the original author/creator/emailer/IMer’s explicit permission is not proper, nor is it legal.
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Are You a Habitual Email Forwarder?
No matter how nice, how kind, how thoughtful they may be in asking someone to stop forwarding these “forward to everyone you know” emails, the forwarder will either have hurt feelings or get downright belligerent in the belief that they can do what they want.
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If You Wouldn’t Say It To Their Face…
Amazing how bold onliners are while safely hiding behind these screens! The lack of face-to-face contact makes them bolder than they normally would be allowing them to type in a manner in which they wouldn’t dare speak.
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2 Tips to Avoid Email Misunderstandings
Did you know that most misunderstandings could be easily avoided if one side or the other did not: Do. Not. Assume. Here’s a classic… What…
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They’re Not Replying!
I run a couple of email etiquette websites, and what do I get asked about more than any other topic? Not receiving replies to emails….
