Think Twice Before Attaching That Large File
The topic of sending attachments by email isn’t given much thought anymore. It is easy to attach a file to an email. Almost too easy….
No Place for Profanity in Emails
Why do some people feel the need to use profanity in their emails? Especially when there are always other words one can use. Swearing may…
The Right Way to Use Ratings and Reviews
I work on many websites that allow customers to leave ratings and/or reviews. Over the years, I’ve witnessed a decline in the proper use of…
When to Send a “Thank You!” Email
This week, I received an inquiry about those “silly Thank-You emails” and how to stop them. Who would have thought that anyone would complain about…
To Greet or Not To Greet in Emails
With more emails being exchanged than ever, several kind readers have emailed me on the topic of whether incorporating a greeting in your emails is…
Email Response Time Does Matter. Here’s why.
I am often asked: “What is the rule for how fast you should be responding to emails?” The short answer: As soon as you can….