Email Etiquette is not for customer service reps alone. It is also applies to those requesting customer service. Both sides have equal responsibility in ensuring the conversation concludes to their satisfaction.
Now more than ever, folks are stressed. Many have a shorter fuse, and emotions are running high. Because of this, making impulsive decisions at that…
It’s common to whip off an email with a question or thought and click send. If you can send a text like that, why not…
Regarding email conversations that include a group of folks, communications can get mucked up. Whether it be business email or personal, there are a few…
This little rant will be understood by those with numerous websites they need to keep on top of. However, even if you have only one…
Your sign-off gives you the opportunity to ensure that the sentiment of your email is clear and not open to interpretation or the recipient’s speculation. Especially when making requests or in need of the other side’s assistance, a nice sign-off can enhance the potential of you receiving the type of response you desire.
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