Email: Men vs. Women?
Is there a difference between men and women when it comes to using email to communicate? An email came in from a site visitor asking:…
5 Essential Elements of Every Email
5 Essential Elements of Every Email that are necessary to clarity and courtesy in your email communications.
Email Etiquette Resistance?
A chunk of onliners resist the concept of Email Etiquette as though I am sitting here just coming up with rules and regulations that they don’t want to have to follow.
Is it Bad Netiquette to Correct Others Email Etiquette?
Correcting others is a delicate process. You know the saying you attract more bees with honey? When we correct others, doing so helpfully and constructively…
Why was Netiquette (Email Etiquette) invented?
Recently, a site visitor emailed asking why I felt the “need” to invent Netiquette (giving me too much credit). Who was I to tell anyone…
Email Etiquette, Customers and Customer Service
Email Etiquette is not for customer service reps alone. It is also applies to those requesting customer service. Both sides have equal responsibility in ensuring the conversation concludes to their satisfaction.