Discretion and Email Communications
“How can the average user know what is the right thing to do when it comes to their email habits?”
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Do You Hijack Other’s Emails?
If you do, stop it. A bad habit that seems to pop up occasionally is replying to all the recipients of an email sent to…
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Email Etiquette, Customers and Customer Service
Email Etiquette is not for customer service reps alone. It is also applies to those requesting customer service. Both sides have equal responsibility in ensuring the conversation concludes to their satisfaction.
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Emailing Questions Before Looking & Reading
This little rant will be understood by those with numerous websites they need to keep on top of. However, even if you have only one…
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5 Live Chat Guidelines Consumers Should Practice
With more folks than ever turning to online for pretty much everything, we are increasingly taking advantage of live chat features. Consequently, there are some…
