Have you ever heard the saying "Thou Protest Too Much?" What that saying implies is that by protesting too much about something, you are in fact showing your true colors about the topic that you are so emotional about. Same goes for e-mail. When you jump to conclusions or protest too much, you … [Read more...]
Are You a Lemming or Leader?
I was in a coaching session with a client yesterday where I was instructing them on the nuances of E-mail Etiquette in their day to day communications. You know, all the things I talk about here and in my books. They were very receptive and open to understanding the issues we were discussing. At … [Read more...]
E-mail Etiquette Requires Your Reply
A site visitor writes: My brother-in-law never acknowledges messages that I send to him unless I ask him a direct question...and, even then, he sometimes fails to respond...so I have no way of knowing when, or if, he's received my message...or what he thinks about it. What's the etiquette here? The … [Read more...]
Are Your E-mails Being Ignored?
O.K., first let's look at the formal definition of "ignore:" ig?nore (?g-n?r', -n?r') To refuse to pay attention to; disregard. With the above in mind, if someone doesn't respond to your e-mail, yes, you are being ignored -- they are disregarding your communication. It is sadly that simple. Week … [Read more...]
Why Don’t People Reply to E-mails?
At least a couple of requests come in each day inquiring about what a person is to think when they don't get a reply to their e-mails. The natural inclination being "they don't want to hear from me" or "they are ignoring me." To which I respond that, usually, I do not think the lack of reply … [Read more...]
Asking for Help Via E-mail
Technology can frustrate even the most experienced of us. Whether it be e-mail issues, Web site issues, order concerns or follow-ups, whenever you are asking someone to be of assistance, it is best you do so humbly and with courtesy. Yes, you can do whatever you want but be aware that by not … [Read more...]