We all hate spam and get way too much of it, agreed? That is why it is important to realize that if your email is "spammy" you risk your email not getting through to the intended party. And not read. Two factors are at … [Read more...]
How to Handle Missent Emails
A site visitor writes: I was wondering if you had any advice about the best thing to do when you accidentally "mis-send" an email to the wrong person--whether it's embarrassing, like a complaint meant for a co-worker that … [Read more...]
Expectations When Cc:’d
Three questions that are asked about the Cc: (Courtesy Copy) feature of emails: Who should you Cc: on an email?What should you expect from those you Cc: on an email? When you are Cc:'d on a email, what are you required to … [Read more...]
Email Chat & Support Ticket Etiquette
Having been on both sites of chat and support ticket requests, I can speak from experience that how you communicate can make a huge difference. Both from the results you'll receive and in how the support agent will interact … [Read more...]
Jumping to Conclusions in Email
Have you ever heard the saying "Thou protest too much?" What that saying implies is that by protesting too much about something, you are in fact showing your true colors about the topic that you are so emotional … [Read more...]
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