Email: Men vs. Women?
Is there a difference between men and women when it comes to using email to communicate? An email came in from a site visitor asking:…
You Are Bold When You Bold Your Email
Today, I opened my inbox to find this: As usual, my email address was not whitelisted (as I ask buyers to do), and the download…
Email Response Time Does Matter. Here’s why.
I am often asked: “What is the rule for how fast you should be responding to emails?” The short answer: As soon as you can….
How to Handle Missent Emails
It has happened to all of us. You sent an email accidentally to the wrong person. You hit that send button and immediately know what…
How to Handle Email Bullies
There are many folks who refuse to realize the power of their written words, the corresponding punctuation and the ramifications of how they choose to use them. This certainly does not mean that the perceptions they are presenting, or the emotions they are insinuating are not there. They are!
What They Meant Was What?
Site visitors occasionally email me about dilemmas related to interpreting what someone “meant” in an email they receive. Big-time misunderstandings ensue, some irreparably so. In…