You Are How You Type
Don’t kid yourself… People form opinions based on initial perceptions all day, every day. It’s…
Using Ellipses (…) In Email
I remind folks to use proper sentence structure and grammar when composing their emails, as…
Quotation Marks and Emphasis
A site visitor writes: Anything you can do to ensure your intent and the meaning…
Is Email Grammar Important?
When I ran a user survey at the end of last year, one of the…