Why was Netiquette (Email Etiquette) invented?
Recently, a site visitor emailed asking why I felt the “need” to invent Netiquette (giving me too much credit). Who was I to tell anyone…
Are apologies by email acceptable?
Apologies are never easy. Apologizing means you are admitting a fault, wrong decision, mistake, or lack of proper judgment. It takes real character to admit…
e-Tattling @ Work
Have you found yourself involved in an e-tattling situation? E-tattling occurs when one coworker emails another coworker with a request. When that request does not…
Discretion and Email Communications
“How can the average user know what is the right thing to do when it comes to their email habits?”
“Unnecessary” Thank You Emails?
I’ve posted previously on the topic of thank-you curmudgeons. Then, a site visitor emailed me about this topic with a slightly different twist, so I thought…
How to Reach Out to Website Owners About Technical Problems
Several times each week someone sends me an email where they are assuming something about me or one of my sites. Some of the assumptions are improperly accusatory while others are based on little to no knowledge in which to base the stated assumption.