Today I'm just going to write off-the-cuff about an e-mail I received. Resistance is a word bandied around quite a bit lately. I actually received an e-mail letting me know that the person was part of "the e-mail etiquette resistance". Who knew? They went on to say that I should just … [Read more...]
Is it Bad Netiquette to Correct Others E-mail Etiquette?
A site visitor was curious and pondered: "Is it bad netiquette to "correct" others' netiquette? I did so recently, as politely as possible, and tried to explain this to two of my friends, who either didn't understand or chose to ignore it, as they continue to do the same thing. Do I give up on … [Read more...]
How to Handle No Netiquette E-mailers
Some onliners are quite bold in the anonymity being behind this screen offers. Those who are uniformed with lack of attention to detail do not hesitate to spew their opinions that many times are not based in fact or reality. What do you do when you are the recipient of an e-mail with this tone? As … [Read more...]
Ban Opinionated Signature Files?
A concerned site visitor writes: I've read your section on netiquette as it pertains to sig files, but I wonder if you could give me your opinion on the following. On a music mailing-list I'm on, someone has, as a sig, a two sentence statement that is political in nature. At least it's only 2 lines … [Read more...]
Why Was Netiquette Invented?
This week a site visitor e-mailed asking why I felt the "need" to invent Netiquette (giving me way too much credit) and who was I to tell anyone what to do. I'm not "telling anyone what to do." I am making suggestions on how to use technology properly while integrating a bit of courtesy along the … [Read more...]
Email Etiquette Applies to Both Customers and Customer Service
With the upcoming Holidays comes an opportunity to reflect the best-of-breed customer service. Customers also can impact the customer service they receive by virtue of their requests. With both sides having a desire for positive results, let's go over the basics from both angles, shall … [Read more...]
5 Essential Elements of Every Email
With every email you have the opportunity to communicate with clarity. The onus is on you as the author to ensure that the intent and tone you wish to relay is what comes across to those you email. With every email you also run the risk of being misunderstood or giving a less than positive … [Read more...]