Did you know that most misunderstandings could be easily avoided if one side or the other did not: Assume what the other meant. Read into an e-mail what wasn't there. Take the time to be clear about their intent and tone. It's dreadful what little things lead people to misunderstand … [Read more...]
No Opening Greeting or Courtesy Closing?
Some think that starting an e-mail with a nice greeting is trivial or unnecessary. Or to include their name and a closing statement is a waste of time. While e-mail is considered informal we still have to be cognizant about how the words we use and how we format them can make a difference in how … [Read more...]
E-mail Assumptions = Misunderstandings
I happens every day... assumptions flying all over the place! When it comes to your e-mail activities, you can not, should not, must not assume. Assuming in most cases will cause more harm than good. You "think" you know what the other side is thinking or meant. But do you really? Many times … [Read more...]
E-mail “Gunfights”
Gunfights usually end when there is only one person left standing. Unfortunately, it seems this also applies to e-mail gunfighters. You know what I am talking about. E-mail differences of opinion or misunderstandings lead to an ongoing back-and-forth that escalates in emotion and nastiness each time … [Read more...]
Are Your E-mails Tone Deaf?
Did you know there is a tone to every e-mail you send. Whether you know it or not the other side is assuming your tone based on what words you choose, how you use them, format them and your choice of punctuation. It seems that quite a few folks neglect to take their e-mail tone into consideration. … [Read more...]
No Name? Then You ARE a Nobody!
E-mail Etiquette includes displaying your name in the From: field settings of your e-mail program. Because you can e-mail in anonymity doesn't mean you should. Not only is it rude; it makes one wonder why you do not have the intestinal fortitude to back up your questions, comments or claims by … [Read more...]
Showing Respect in E-mails
Too many assume a presumptuous informal tone in their e-mails by virtue of not making simple efforts in addressing, grammar, spelling and -- basically paying attention to details. Yes, with those you know very well, you can probably get away with not paying attention to these details and be as … [Read more...]
eManners During Support Chats
At this time of year we are increasingly taking advantage of site that offer Live Chat Features. When I go to a site with a chat feature, I do not hesitate to use it to get my questions answered. Heck, that is what it is there for and I take advantage of it! When a site is so into customer … [Read more...]