Has this happened to you where you found yourself involved in an e-tattling situation? This is where one coworker e-mails another coworker with a request. When that request is not responded to fast enough, declined or challenged that's when the e-tattling begins! The requester proceeds to … [Read more...]
Don’t Fall Prey to Holiday e-Stress Syndrome
The Holidays are in full swing! You can feel it in the air and experience it first hand when you go out even if to just run an errand or do a quick stop at the grocery store. More people, longer lines and, with some, less patience. Your Annual Take a Deep Breath Reminder With the Holidays … [Read more...]
Give and Take Corrections with Grace
Do you e-mail websites when something isn't working or when you see a typo? Or are you a site owner that receives corrective e-mails? Being on both sides, I'll share with you some of my experiences. The Proper Way to Handle Corrections I receive e-mails from concerned onliners about how a … [Read more...]
Are You a 2 X 4 in Your E-mails?
I have a saying I use on occasion; "They have the personality of a 2 X 4!" Which in essence means no personality at all. The root of many e-mail misunderstandings stem from not using our extensive language to detail and explain our point of view. And to reflect the desired tone. Not showing any … [Read more...]
When Are Email Apologies Insincere?
"I apologize in advance..."? Have you ever experienced someone apologizing while they are doing the very thing they are apologizing for? Is an email apology sincere if you are doing something you know could be a problem to start with but you're doing it anyway -- with your apologies? "I'm … [Read more...]
The Subject: Field is for the Subject!
Proper Subject Field Use A site visitor emailed me about a person they communicate with who puts the entire content of their email in the Subject: field. They use the Subject filed for long winded questions or statements. If you open the email -- nothing there. What doesn't this mean? … [Read more...]
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