The Right Way to Use Ratings and Reviews
I work on many websites that allow customers to leave ratings and/or reviews. Over the years, I’ve witnessed a decline in the proper use of…
How to Handle Email Bullies
There are many folks who refuse to realize the power of their written words, the corresponding punctuation and the ramifications of how they choose to use them. This certainly does not mean that the perceptions they are presenting, or the emotions they are insinuating are not there. They are!
What They Meant Was What?
Site visitors occasionally email me about dilemmas related to interpreting what someone “meant” in an email they receive. Big-time misunderstandings ensue, some irreparably so. In…
How to Show Your Personality in Emails
I have a saying I use on occasion: “They have the personality of a 2 x 4!” which, in essence, means no personality at all….
After all these years, is typing in caps still considered yelling?
Does typing in all caps still indicate that the sender is yelling at you? Even after all these years? Based on the number of folks…
How to Handle Misspelling Names in Email
Several site visitors have written recently in regard to the incorrect spelling of their names by those who email them.