Does anyone you communicate with change the text of their reply to a different color? If so, have you wondered why, or maybe wanted to do the same but weren't sure if that was a good idea? Folks do this so that their replies are obvious. When communicating directly with me however, you really … [Read more...]
Emphasis: Red Means Red!
It is very common for me to get e-mails asking what a sender meant by having only certain text in their e-mail purposely changed to red. This week three e-mails to be exact. So let's cover this again! Red is an aggressive color. The term "seeing red" means that someone is mad or so upset that … [Read more...]
How You Type Your Name Matters!
Your name is what identifies you; it's who you are.? Making a good impression (or not) can depend on something as little as how you choose type your name in your e-mails. From configuring your e-mail program, to filling out Web inquiry forms or making online purchases, always formally capitalize … [Read more...]
E-mails Should Not be Manifestos
E-mail is not the venue for rambling random thoughts, your latest tirade or manifesto about whatever your brain sparks at the moment. Long e-mails, especially those without paragraph breaks every several sentences don't get read. They get scanned. I've even caught myself scanning instead of … [Read more...]
Are Your E-mails Tone Deaf?
Did you know there is a tone to every e-mail you send. Whether you know it or not the other side is assuming your tone based on what words you choose, how you use them, format them and your choice of punctuation. It seems that quite a few folks neglect to take their e-mail tone into consideration. … [Read more...]
How to Avoid Sending Spammy Looking Email
We all hate spam and get way too much of it, agreed? Now that we have that out of the way it is important to realize that if your email is spammy you risk your email not getting through to the intended party. Two factors are at play here -- sending email with red flags that trip spam filters and … [Read more...]
Are You Getting E-mail Returns? Here’s Why…
Undeliverable error messages are the protocol in place to let you know when messages sent do not (for many reasons) make it to the intended recipient. You want to become familiar with how these messages relay exactly what the problem is. What causes you to get these messages? User gave incorrect … [Read more...]