I get emails almost every day asking for a class or seminar. Even have folks who want to fly me in to do a presentation. How boring would that be? Me standing in front of a room of people talking about email etiquette best practices with a slideshow! You Asked, I Answered I just launched my … [Read more...]
E-mail Whitelist Etiquette
In an understandable attempt to bypass all that annoying spam, e-mails that onliners want to receive are getting lost in the shuffle. Newsletter subscription requests are not being completed, password reset and important e-mails are not getting to their intended parties. Whitelisting, Allowed … [Read more...]
E-mail Forwards Worth Ending a Friendship?
What is a "friend"? A site visitor was curious and pondered: Here is the situation with a "friend" of mine... We sent each other Christmas cards, no phone calls or visits. My friend recently sent me an e-mail on to my private e-addy saying she thought of me often, wondered how I was doing, and … [Read more...]
Look To Yourself Before You Accuse Others
Incorrect Perception? What I always make a point of doing when I don't understand something or if something seems wrong, incorrect, a problem or "broken" is to double-check that my actions or lack of knowledge is not leading to that incorrect perception. One thing I do not do is whip off emails … [Read more...]
A Little E-mail Courtesy Goes a Long Way
Recently, I was whacked with the cold of the century. It was one of the few times since I started my Technology Consulting business over 20 years ago that I did not at the very least check my e-mail on Saturday. I didn't go near my computer on that weekend as just the thought of doing so was … [Read more...]
HELP! I Sent an E-mail to the Wrong Person!
Panicked onliners contact me quite regularity asking my advice and help about what they should do after sending an e-mail to the wrong person. "Can I get the e-mail back?" Nope. Once you click Send the e-mail is officially and irretrievably on its way. Comedy of Errors? The last situation … [Read more...]
“Customers” Should E-mail with Clarity
Part of being a good consumer and customer is communicating with clarity in your e-mail communications. When you send questions by e-mail or through a website's contact form that is an opportunity to show what a good customer you are or have the potential to become. Simply because you are the … [Read more...]
Phone Call Requests by E-mail?
Just when you think you've seen it all! I thought I would share this story with you in case you ever find yourself in a similar situation. This week I had an individual send me an e-mail. Here is what it said: Please call me immediately. I have some questions about working with you. Then, this … [Read more...]
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