Who doesn't have friends who occasionally send you emails with jokes in them?? I don't mind the jokes that much, however, it does bug me though when that is the only communications I get from some folks... What does become a PIA is when they as … [Read more...]
No Place for Profanity in E-mails
Why is it some folks feel the need to use profanity in their emails? There are always other words one can use. Swearing may get attention, but not in a positive way. Communicating in this way only serves to have a negative impact on the perception … [Read more...]
Ask Before Sending E-mail Attachments!
Did you know that if you send an overly large attachment or too many attachments to one person you can fill their inbox up and cause all email to follow to bounce? Yikes!! Or, if you send them certain file types they may not have the software to … [Read more...]
You Are Bold When You Bold Your E-mail
No doubt about it if you make the extra effort to bold select text in email you are being bold! Don't underestimate how bolding certain words or sentences can make an otherwise benign statement one with emphasis. To bold only certain terms or phrases … [Read more...]
Why No E-mail Etiquette Training?
I read a recent study that reflected over 50% of businesses still do not offer any sort of E-mail Etiquette Training!? Many employees, customer service reps and business owners themselves seem lost when it comes to? business email etiquette and … [Read more...]
E-mail Response Time Matters!
What is the rule for how fast you should be responding to emails? The short answer: As soon as you can. The long answer: It is obvious that some emails will be more important to you than others. It also is clear that we only have so much time in … [Read more...]
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