Email Etiquette Quiz

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Take the Email Etiquette Quiz

This quiz includes the “basic” email etiquette issues. The questions and answers will guide you in understanding the basic email etiquette principles to help you be a courteous communicator.

Many who take the quiz assume it will be easy. Unfortunately, it’s not as easy as it seems, as I throw in a couple of trick questions. Fails are primarily because visitors do not review this site and ignore the details. If anything, Email Etiquette is about paying attention to details.

Why not give it a whirl and see how you score? HINT: You may want to review this site before taking the quiz if you would like to achieve 100% and qualify for a customized printable Certificate that you can display with pride.

Certificates are only awarded to those who get a 100% score in no more than TWO tries.

Before you start, review these instructions carefully.

Due to folks trying to game the system, I’ve had to harden the quiz parameters and the tracking process.
All results are logged by IP, date, and time. If I see you are trying to game the system, and I will,
you are disqualified from receiving a Certificate.
Cheaters = No Certificate

  1. Take the Quiz by selecting the correct answer for each of the 10 questions. You have 5 minutes to complete the quiz.
  2. Before your results display, you need to input your name and email address so that your score is attributed to you when you achieve a perfect score. Don’t add your name and email, there is no way for me to tie the results to you.
  3. Click the YOUR SCORE button to see how you did. Your score will display for you to take a screen shot if needed. Scores will not be provided after the fact.
  4. You are allowed only two attempts to get a perfect score to qualify for a Certificate. If you miss the first round, read my site to ensure you can get a perfect score on your second try. If you go for a second try, your entries must be exact matches.
  5. When your receive a perfect score, the next step is to take The Pledge and confirm your name and email address again so that I can look up your perfect quiz score result. I’ll then create a customized printable certificate for you to download with your name that you can print out and display with pride. (Please allow 24-72 hours for certificate creation.)

Choose one correct answer per question. Good Luck!!

1. Before sending unexpected very large attachments, I should:
2. Why shouldn’t I type my emails in all caps?
3. When should I use the BCc: (Blind Courtesy Copy) field?
4. How should I respond to a rude or insulting email?
5. Before emailing a website for assistance, I should:
6. I should only forward an email when:
7. I should down-edit my email replies by…
8. What is the most important thing I should do with every email?
9. How quickly should I reply to email?
10. When is it okay to email strangers about my business?

Now, add your name and email address so I can attribute your results specifically to you. If you get a perfect score and want to Take the Pledge and request a customer Certificate, you need to fill out this form.  Your info is for my eyes only.

First Name
Last Name
Email