A site visitor writes: I was wondering if you had any advice about the best thing to do when you accidentally "mis-send" an email to the wrong person--whether it's embarrassing, like a complaint meant for a co-worker that … [Read more...]
Expectations When Cc:’d
Three questions that are asked about the Cc: (Courtesy Copy) feature of emails: Who should you Cc: on an email?What should you expect from those you Cc: on an email? When you are Cc:'d on a email, what are you required to … [Read more...]
Email Chat & Support Ticket Etiquette
Having been on both sites of chat and support ticket requests, I can speak from experience that how you communicate can make a huge difference. Both from the results you'll receive and in how the support agent will interact … [Read more...]
Jumping to Conclusions in Email
Have you ever heard the saying "Thou protest too much?" What that saying implies is that by protesting too much about something, you are in fact showing your true colors about the topic that you are so emotional … [Read more...]
Email Forwarding Reflects on You
With every email that I send, I know that it can be forwarded to others without my knowledge. Even though most know that you should never forward an email sent to you to a third-party without the original Sender's permission, … [Read more...]
A Little Email Courtesy Goes a Long Way
Recently, I was ill. What I experienced is probably something many of you have, or will, so I thought I would share it with you. It was one of the few times since I started my business over 24 years ago that I did not … [Read more...]
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