Recently I was asked if sending a condolence email is acceptable. As with most things, it depends on the circumstances. Condolence emails should be the last resort and only if you have a purely virtual … [Read more...]
Stay Away from Sarcasm in Email
Sarcasm is something that can easily cause misunderstandings in the off-line world. Online makes sarcasm even more difficult. You lose that eye contact, body language and tone of voice that helps to communicate … [Read more...]
What about ALL CAPS in the Subject: Field?
When it comes to email, using all upper case/caps is frowned upon. The reason is two fold. Using all caps gives the impression that you are shouting or possibly making a demand. This goes back to visually … [Read more...]
Top 3 Email Attachment Considerations
Are you aware that there are a few important considerations before you send attachments via email? All too often folks just add attachments willy-nilly without understanding how their actions may impact those on the … [Read more...]
Living Up to Friend’s Email Expectations
Do you have friends who expect you to respond to their emails in seconds? Or how about those friends that want you to be available at all times for texts or chats? Do they think you have nothing better to … [Read more...]
5 Live Chat Guidelines Consumers Should Practice
With more folks that ever turning to online for, well, pretty much everything, we are increasingly taking advantage of live chat features. Consequently, there are some basics that we can follow to do so … [Read more...]
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