Email autoresponders, also known as automatic replies or away/vacation messages are used quite often without a full understanding of how and when they should be used. While this email tool has many effective and useful … [Read more...]
Before You Click “Send” Email Checklist
Have you been in the middle of an email misunderstanding? They happen every day. Most misunderstandings can be avoided by one side or the other not rushing through their email activities and making sure their email will be … [Read more...]
How to Deal with Rude E-mailers
Rude and crass email seems to be at an all time high. E-mails blurting out demands or questions without the courtesy of a decent subject field or a thank you to follow. Questions or requests that are demanding a reply without … [Read more...]
How to Properly Down-edit Your Emails
Down-editing your email is a necessary skill that adds to clarity in your communications and helps avoid misunderstandings. In addition, responding point by point to those who email you also shows consideration for their … [Read more...]
How to Avoid Sending Spammy Looking Email
We all hate spam and get way too much of it, agreed? Now that we have that out of the way it is important to realize that if your email is spammy you risk your email not getting through to the intended party. Two factors … [Read more...]
Email Etiquette Applies to Both Customers and Customer Service
With the upcoming Holidays comes an opportunity to reflect the best-of-breed customer service. Customers also can impact the customer service they receive by virtue of their requests. With both sides having a desire for … [Read more...]