The details that many times take very little effort to integrate and create a positive impression are so very important to those who rely on e-mail as their sole mode of communication with associates, family and friends.
Those darned details like saying “Hello” as an opening greeting, not attaching 15M files without notice and spell checking. Little details of what you want to do versus what you end up doing combined with how you do it can make a big difference in so many subtle ways.
From taking the time to type in complete sentences and adding a nice “Thank you in advance!” at the end of your e-mail to addressing the recipient by name. Little details like this can make a huge impact. What a way to stand out from those who communicate as though they didn’t make it out of grade school.
I know — we all have too many details to deal with. Off-line details and responsibilities combined with working in an online environment that relies on you paying attention to all these little details. That’s life folks – details. And whether we like it or not, quality of life is greatly dependent on what details you choose to pay attention to and those you neglect.
E-mail is no different. Especially when it comes to using e-mail to communicate and do business with online retailers where all too often the important details fall by the wayside in lieu of being in a rush, assuming too informal of a tone, lax attitudes and lack of desire to hone one’s skills.
Not to mention the unintended terse tone that comes across from folks who are otherwise very nice because they just don’t want to take the time to pay attention to those darned e-mail details that show their intent accurately.
The most important details are those that show you care about how you will be perceived. Online, the devil is in your details. How you e-mail, what words you choose and how you choose to use them, as well as whether you decide to use punctuation and proper grammar will make a big difference. A positive difference!
I regularly type about these issues on my Business E-mail Etiquette Blog because I am constantly surprised on how those that communicate with me, knowing my stance on such matters, then go ahead to lower the importance of these issues as though E-mail Etiquette & Netiquette are a “Judith thing.”
It isn’t a “Judith thing” – it is a “courtesy thing”, a “perception thing”, an “I’m educated thing.”
Onliners will react to you less than positively if you do not pay attention to these details. If you want to be taken seriously — type as such. If you don’t care if you are perceived as a 6th grader — then you will be. Make demands and you may not get the response you desire. Write with courtesy and kindness and you will be surprised at the prompt and friendly response you will receive in turn!
E-mail details are not as often attended to as they should be and unfortunately many times ignored. The Web is very much like the off-line world. Type unto others as you would have them type unto you. It’s all about the details.
What little details make a difference to you?