I’ve never sent a rude email. ? I may be sternly professional when in the cross-hairs of someone who emailed me in such a manner that I felt I needed to respond to set them straight. However, in over 18 years I’ve never name called or used formatting to show aggression or make a point. I choose my words carefully, make my points with clarity and sign off in a cordial manner.
However, to those who are downright rude with no legitimate reason in doing so — I don’t respond at all.
Just because you have an email address or a Website does not obligate you to have to respond, defend or cajole every knucklehead who may come your way. There are those emails that due to lack of email etiquette, punctuation and grammar come off as terse or rude unintentionally. I can tell if they are uninformed or unaware of how they are perceived, and in those cases I send them a kind reply with links back to this site so they can learn and avoid being perceived negatively in the future.
But then, there are the jerks. That’s just what they are. We’ve all run into that person who you just can’t win with. They will be rude, name call and accuse simply to be a bully as they hide behind this screen because they have no basis for their point of view other than to resort to nasty digs. That approach in of itself speaks volumes as to their overall lack of character. When I get emails like this I tend to feel sorry for those that have to communicate in that manner to make their point. If you must respond to these type of emails do so in a kind (or sternly professional) manner and take the higher ground. If you can’t muster that — then don’t reply at all.
Rude emails are an opportunity to set an example of how those with an education, who care about how they are perceived, who know how to use technology with courtesy, knowledge and understanding handle themselves.
Maybe, just maybe, by your example, they may learn something!